Workshop

Service Design Process

9:00 - 13:00
15. 4 2025

The Service Design Process Workshop equips participants with tools and methodologies to create user-centered services that are efficient, innovative, and impactful. This workshop combines practical exercises with real-world examples, empowering participants to understand customer needs, map service journeys, and co-create solutions that drive value.

Lukáš Jan Němec

Lukáš Jan Němec is a designer of services and social innovations from the design studio Pábení. His practice focuses on creating solutions with an overlap into systemic change. In recent years, he has focused on innovations in the field of social challenges such as solving pro-policies in prisons or fair conditions in access to social and health services.